Canada Post labour dispute: Little or no impact for our members

Wondering how the Canada Post labour dispute could affect Bâtirente’s services? Our FAQ has the answers you’re looking for.

General Information

[learn_more caption="How are Bâtirente’s operations in general, and member services in particular, affected by the Canada Post labour dispute?"]Overall, the disruption of services at Canada Post has very little impact on our members. Most operations can be carried out securely through your online account, whether it's accessing documents (financial statements, tax slips) or performing transactions (contributions, transfers, withdrawals, etc.). We invite you to create or access your online account HERE. For exceptional operations, the Member Services Centre is available to answer your questions and offer solutions. Find our contact details HERE.[/learn_more] [learn_more caption="How can people without an online account stay informed?"]Anyone who has provided an email address will receive information electronically throughout the postal service disruption, even if they previously opted for traditional communications. To add an email to your account or if you do not have access to email or the internet, Member Services remains available. Find our contact details HERE. You can also activate or access your online account HERE.[/learn_more]

Regular Activities and Transactions

[learn_more caption="Will you send all communications usually sent by mail through a private courier service?"]No. Non-urgent documents will be held until postal services resume. For exceptional or urgent cases, the Member Services team will agree on an alternative solution with the individuals and partners concerned. Please note that most routine operations, such as accessing your statements and performing transactions or bank deposits, can be done via your online account. We invite you to create or access your online account HERE.[/learn_more] [learn_more caption="How can I open my account with Bâtirente?"]Online enrollment is available through the MY ACCOUNT secure section for opening or activating regular accounts, which applies to most cases. For exceptions, please contact the Member Services team. Find our contact details HERE.[/learn_more] [learn_more caption="How can I send my documents for a transfer request?"]We strongly recommend not sending transfer requests or documents by mail, as they may not reach our offices due to the postal service disruption. To plan a withdrawal or transfer, Member Services remains available as usual by phone. Find our contact details HERE.[/learn_more]   For any specific situation, the Member Services Centre is available to answer your questions and offer solutions. Find our contact details HERE.